customer svc numbers
Here is contact info for many major brands, in alphabetical order.
(For a company with “The” in the name, like The Body Shop, it will be listed under “B.”)
If you find out information from any company – for example – if they say they know where one of their “maybe vegan” ingredients come from, please forward the actual e-mail or an exact quotation to info at doublecheckvegan dot com if you would like to contribute information to the list. Also, please let me know if there is a brand not listed that you think should be. And please feel free to contact companies to request vegan products.
Acqua Di Parma
E-mail from customer service received 7/22/15:
“…you may be interested to know that Aesop does not use any animal-derived ingredients or animal-produced ingredients (such as beeswax or honey) in our formulations. None of our finished products have been tested on animals. ”
Anastasia Beverly Hills
Click “contact us” link at bottom left of their website.
E-mail from customer service received 2/9/2016:
“We are proud to say that our products are 100% vegan and contain no animal derived ingredients. We also do not conduct any animal testing.”
Art of Shaving
Website 2/21/2018 says, “All Artist Couture products are cruelty free. Any item containing the ingredient Carmine is not considered vegan. Supernova, Ros’e, Broadway, our Luxurious Cheek Colours, and our Kissable Lip Laques all contain Carmine.”
1 (888) 795-4747
Click “contact us” on lower left of this website for pop-up form.
1 (800) 781-2336
*4/17/2017 customer svc says Gimme Brow is vegan
Bumble and Bumble
*Bumble & Bumble vegan product list 1/24/2017
1 (800) 285-4274
The Body Shop
1 (866) 513-0513
Cane + Austin
Online pop-up form in link
1 (800) 227-8437
1 (866) 826-1615
Live chat and e-mail available by link in upper right
Website states they are against animal testing.
1 (855) 203-0940
1-888-856-8247 – OPTION 2
Message Christophe Robin Company on Facebook
Website says “cruelty free” without further elaboration.
+44 (0) 207 940 0005
Within California: 818-846-0579
Toll-Free: 855-WOOCHIE (966-2443)
1 (866) 325-2746
– they use several ingredients that are not even vegetarian
1 (800) 419-4041
From their website: “We are proud to report that no ingredients contained in any Commodity Goods products are tested on animals, nor do they contain animal byproducts.”
France: +33 (0)1 44 86 07 81
From their website: “Yes, all Cover FX products with the exception of MintTint FX & MintGlaze FX are vegan as well as cruelty-free.” “Cover FX products are not tested on animals. Cover FX is PETA approved. ”
1 (212) 675-2911 ext. 80
1-877-377-6237 (United States)
1-816-472-5700 (calling from outside United States)
*according to their website on 4/26/2017 they do not test on animals.
Dolce & Gabbana
Live chat and online form
Dr. Brandt Skincare
*4/26/2017 according to their website they don’t use any animal derived ingredients, they don’t test on animals, but they may sell in countries that do their own tests like China.
Dr. Dennis Gross Skincare
*4/26/2017 according to their website “our products are never tested on animals – and most are vegan.”
11/16/2017 according to their website “Dr. Hauschka Skin Care upholds holistic principals but does not ascribe to a vegetarian or vegan philosophy. Though we do no animal testing, several humanely obtained animal ingredients: lanolin, honey, propolis, beeswax, lactose and royal jelly are included in many Dr. Hauschka products. We also employ carmine and silk, two ingredients from insects.”
Elizabeth and James
*4/3/2017 vegan fragrance list
6/12/2017 Website says “René Furterer does not perform animal testing on any of our products. Our parent company, Pierre Fabre, is dedicated to developing alternative methods to animal testing. Our final product’s tolerance and effectiveness are evaluated in-vitro (laboratories) and in-vivo (on volunteer individuals).”
According to website, never tested on animals.
According to crueltyfreekitty all products are vegan except their Goat Milk Cream. They are not sold in China (where animal testing is required).
Fall 2015, asked customer service agent if the Amino Acids were derived from animals. Response:
“We don’t have information to share with you in regards to the source of that ingredient.”
Make Up Forever
1 (888) 788-6277
L’Occitane en Provence
1 (888) 623-2880
1-844-OLE-GLOW [653-4569] Online form
The Ordinary (DECIEM is parent company)
Website 2/21/2018 says, “DECIEM and The Ordinary do not test on animals and do not ask others to do so. For this reason, none of our brands or products are sold in mainland China since such sales require animal testing for registration purposes.”
Most products are explicitly marked vegan on the product pages of the website.
+ 44 (0)203 621 2870
Oskia Website July 2017:
“We’re absolutely 100% against animal cruelty. OSKIA does not conduct or commission animal testing on any of its products or ingredients, or by way of any of our laboratories or suppliers. Animal testing for cosmetics is illegal in the European Union since 2009 and additional laws were adopted in the UK in 2012.”
“We have chosen to include milk peptides and lactic acid in some of our products … however, some of our products are suitable for vegans. The products that are suitable for vegans are Perfect Cleanser, Renaissance Cleansing Gel, Micro-Exfoliating Balm, Restoration Oil, Super 16 Serum and the Pure MSM supplements.”
6/12/2017 Individual product pages say “no animal testing” without further elaboration.
(888) 739-2932 ext. 1 (Mon-Fri 9am-5pm PST)
Live chat during business hours
5/29/2017 Website says “We do not test on animals in any country, nor do our vendors, chemists, manufacturers or formulators.”
1 (800) 784-8722
Online form and live chat during business hours
Peta and Leaping Bunny certified cruelty free
Makes some vegan products
Owned by L’Oreal which is not cruelty free
Website says products are cruelty free without further elaboration
Mainly clothing but makes fragrances and lotion
No animal testing policy
No ingredients listed on their website or sephora website as of 5/29/2017