customer svc numbers

UPDATED ON February 22nd, 2018

IN PROGRESS
Here is contact info for many major brands, in alphabetical order.
(For a company with “The” in the name, like The Body Shop, it will be listed under “B.”)
If you find out information from any company – for example – if they say they know where one of their “maybe vegan” ingredients come from, please forward the actual e-mail or an exact quotation to info at doublecheckvegan dot com if you would like to contribute information to the list. Also, please let me know if there is a brand not listed that you think should be. And please feel free to contact companies to request vegan products.

Acqua Di Parma
Online Form

Aerin
866.647.3330
service@aerin.com

Aesop
Online form
E-mail from customer service received 7/22/15:
…you may be interested to know that Aesop does not use any animal-derived ingredients or animal-produced ingredients (such as beeswax or honey) in our formulations. None of our finished products have been tested on animals.

Algenist
1.877.650.1837
customerservice@algenist.com

Alterna
1-888-425-8376
international@alternahaircare.com

Amazing Cosmetics
847.680.5247.

Amika
info@loveamika.com

AmorePacific
Online form

Anastasia Beverly Hills
Online form

Anna Sui
Click “contact us” link at bottom left of their website.

Anthony
1866 Anthony
info@anthony.com

Apivita
877-761-5855
info-us@apivita.com

Aquareveal
info@aquareveal.com
E-mail from customer service received 2/9/2016:
“We are proud to say that our products are 100% vegan and contain no animal derived ingredients. We also do not conduct any animal testing.”

Ardency Inn
contact@ardencyinn.com

Art of Shaving
1-800-493-2212
customerservice@theartofshaving.com

Artist Couture
info@artistcouture.com
Website 2/21/2018 says, “All Artist Couture products are cruelty free. Any item containing the ingredient Carmine is not considered vegan. Supernova, Ros’e, Broadway, our Luxurious Cheek Colours, and our Kissable Lip Laques all contain Carmine.”

Atelier Cologne
info@ateliercologne.com

Balenciaga
1-877-804-7645
Online form

Bésame
1-818-558-1558
info@besamecosmetics.com

Bare Minerals
1 (888) 795-4747
customerservice@bareminerals.com

beautyblender
888-474-5369
customer.service@beautyblender.com

BECCA
1-855-44-BECCA (23222)
care@beccacosmetics.com

belif
Click “contact us” on lower left of this website for pop-up form.

Benefit Cosmetics
1 (800) 781-2336
*4/17/2017 customer svc says Gimme Brow is vegan

Bite Beauty
416-961-1234
info@bitebeauty.com

Black Up
646-661-1204
Online form

Blinc
1-877-454-7763
inquire@blincinc.com

Bliss
1-888-243-8825
Online form

Blue Apron
(888) 278-4349
(646) 891-4349
contact@blueapron.com

Bobbi Brown
1.877.310.9222
Online form

boscia
1.888.635.8884
customerservice@boscia.net

Boyfriend (fragrance)
support@yourboyfriend.com

Brett Freedman
sales@brettfreedman.com

Briogeo
1-877-203-7763
service@briogeohair.com

Bronze Buffer
1-800-659-7530
info@bronzebuffer.com

Bumble and Bumble
866-513-0498
Online form
*Bumble & Bumble vegan product list 1/24/2017

Burberry
1-877-217-4085
us.customerservice@burberry.com

Butter London
(206) 525-0847
mates@butterlondon.com

Bulgari
1 (800) 285-4274
Online form

Buxom
1.888.795.4747
customerservice@bareminerals.com

The Body Shop
1-800-263-9746

Calvin Klein
1 (866) 513-0513
customerservice@calvinklein.com

Cane + Austin
esthetician-team@caneandaustin.com

Caolion
Online form

Carolina Herrera
Online pop-up form in link

Cartier
1 (800) 227-8437

Carven
Online form

Caudalie
1 (866) 826-1615
Live chat and e-mail available by link in upper right
Website states they are against animal testing.

Chanel
1-800-550-0005
Online form

Chantecaille
877.673.7080.

Chloe
1 (855) 203-0940
Online form

Chosungah 22
admin@chosungah22.com

Christian Louboutin
1-888-856-8247 – OPTION 2
Online form

Christophe Robin
1-646-366-5133
customercare@christophe-robin-us.com
Message Christophe Robin Company on Facebook
Website says “cruelty free” without further elaboration.

Ciate London
+44 (0) 207 940 0005
Online form

Cinema Secrets
Within California: 818-846-0579
Toll-Free: 855-WOOCHIE (966-2443)
info@cinemasecrets.com

Clarins
1 (866) 325-2746
help@clarinsusa.com

Clarisonic
1-888-525-2747

Clark’s Botanicals
Online form
– they use several ingredients that are not even vegetarian

Clean Perfume
customerservice1@fusionbrandsinc.com
Online form

Clearogen
877-30-CLEAR
helpdesk@Clearogen.com

Clinique
1 (800) 419-4041
Online form

Colorescience
(866) 426-5673
Online form

Commodity
ask@commoditygoods.com
From their website: “We are proud to report that no ingredients contained in any Commodity Goods products are tested on animals, nor do they contain animal byproducts.”

Comptoir-Sud-Pacifique
France: +33 (0)1 44 86 07 81
Online form

Coola
1.888.682.6652
support@coolasuncare.com

CoverFX
1.866.424.3332
Online form
Peta Approved
From their website: “Yes, all Cover FX products with the exception of MintTint FX & MintGlaze FX are vegan as well as cruelty-free.” “Cover FX products are not tested on animals. Cover FX is PETA approved. ”

Deborah Lippmann
1 (212) 675-2911 ext. 80
customercare@deborahlippmann.com

Derek Lam
800.413.9133
customerservice@shop.dereklam.com

Dermablend
1-800-662-8011
Online form

DERMAdoctor
1-877-377-6237 (United States)
1-816-472-5700 (calling from outside United States)
service@DERMAdoctor.com

Dermarché
1-800-291-7003
Online form
*according to their website on 4/26/2017 they do not test on animals.

Devacurl
customercare@devacurl.com
212-274-8686

Dolce & Gabbana
support@dolcegabbana.com
Live chat and online form

Dr. Brandt Skincare
1-800-234-1066
Online form
*4/26/2017 according to their website they don’t use any animal derived ingredients, they don’t test on animals, but they may sell in countries that do their own tests like China.

Dr. Dennis Gross Skincare
1-888-830-7546
clientcare@drdennisgross.com
*4/26/2017 according to their website “our products are never tested on animals – and most are vegan.”

Dr. Hauschka
1-800-247-9907
info@drhauschka.com
11/16/2017 according to their website “Dr. Hauschka Skin Care upholds holistic principals but does not ascribe to a vegetarian or vegan philosophy. Though we do no animal testing, several humanely obtained animal ingredients: lanolin, honey, propolis, beeswax, lactose and royal jelly are included in many Dr. Hauschka products. We also employ carmine and silk, two ingredients from insects.”

Elizabeth and James
(646) 358-3888
info@elizabethandjames.us
*4/3/2017 vegan fragrance list

Furterer
1-844-545-2500
Online form
6/12/2017 Website says “René Furterer does not perform animal testing on any of our products. Our parent company, Pierre Fabre, is dedicated to developing alternative methods to animal testing. Our final product’s tolerance and effectiveness are evaluated in-vitro (laboratories) and in-vivo (on volunteer individuals).”

Kate Somerville
1-800-984-KATE
customercare@katesomerville.com
According to website, never tested on animals.
According to crueltyfreekitty all products are vegan except their Goat Milk Cream. They are not sold in China (where animal testing is required).

Kiehl’s
1-800-543-4572
customerservice@kiehls.com
Fall 2015, asked customer service agent if the Amino Acids were derived from animals. Response:
“We don’t have information to share with you in regards to the source of that ingredient.”

Make Up Forever
Online form

Marvis
Online form

Nars Cosmetics
1 (888) 788-6277

L’Occitane en Provence
1 (888) 623-2880

Olaplex
support@olaplex.com
Online form

Ole Henriksen
1-844-OLE-GLOW [653-4569] Online form

The Ordinary (DECIEM is parent company)
Online form
Website 2/21/2018 says, “DECIEM and The Ordinary do not test on animals and do not ask others to do so. For this reason, none of our brands or products are sold in mainland China since such sales require animal testing for registration purposes.”
Most products are explicitly marked vegan on the product pages of the website.

Oskia London
+ 44 (0)203 621 2870
customerservices@oskiaskincare.com
Oskia Website July 2017:

“We’re absolutely 100% against animal cruelty. OSKIA does not conduct or commission animal testing on any of its products or ingredients, or by way of any of our laboratories or suppliers. Animal testing for cosmetics is illegal in the European Union since 2009 and additional laws were adopted in the UK in 2012.”

“We have chosen to include milk peptides and lactic acid in some of our products … however, some of our products are suitable for vegans. The products that are suitable for vegans are Perfect Cleanser, Renaissance Cleansing Gel, Micro-Exfoliating Balm, Restoration Oil, Super 16 Serum and the Pure MSM supplements.”

Paleta
1.855.328.7253
concierge@paleta.com

Plated
(855) 525-2399
help@plated.com

Radical Skincare
1-424-330-6811
service@radicalskincare.com
Online form
6/12/2017 Individual product pages say “no animal testing” without further elaboration.

Stacey Frasca
781-389-2990
Online form

Tarte Cosmetics
1-855-968-2783

Tatcha
info@tatcha.com
(888) 739-2932 ext. 1 (Mon-Fri 9am-5pm PST)
Live chat during business hours
5/29/2017 Website says “We do not test on animals in any country, nor do our vendors, chemists, manufacturers or formulators.”

Urban Decay
1 (800) 784-8722
Online form and live chat during business hours
Peta and Leaping Bunny certified cruelty free
Makes some vegan products
Owned by L’Oreal which is not cruelty free

Wander Beauty
Online form
Website says products are cruelty free without further elaboration

WILDFOX
1.855.494.5336
info@wildfox.com
Mainly clothing but makes fragrances and lotion
No animal testing policy
No ingredients listed on their website or sephora website as of 5/29/2017